QueueStream · Banking edition
QueueStream for Banks
Branch queue management for banks and financial institutions, built on the same queue engine as QueueStream Health.
The problem in the banking hall
Crowded banking halls and paper tokens make customers wait without information, while branch managers have no live view of counters and services.
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01
Take a token
At the branch or on their phone, the customer picks a service and gets a digital token.
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02
Wait anywhere
Live screens and SMS or WhatsApp alerts show how close their turn is.
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03
Called to a counter
Staff call the next customer, shown on screen and announced in the hall.
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04
Measure and improve
The branch dashboard and daily reports show where customers wait longest.
What it does
Service-based queues
Separate queues for services such as cash, accounts and loans.
Counter calling
Staff call the next customer to their counter, shown on screen and announced.
Customer alerts
SMS and WhatsApp alerts when a customer's turn is near, so they can wait anywhere.
Appointments
Customers book a slot for services that need more time.
Multi-branch admin
Branches, counters, services and staff roles managed centrally.
Branch dashboard
Live view of waiting and served customers by counter, with daily reports.
Platform
- Cloud platform with separate data for each organisation
- Role-based access for administrators and staff
- Works with existing displays and phones, no special hardware required
- Webhooks for connecting other systems
Connections to core banking or CRM systems are scoped with each bank. Need wider support for your digital channels? See our banking technology services.
See QueueStream in your branch
Tell us about your branches and services and we will arrange a walkthrough with your team.
- Reply within one business day
- Free initial consultation
- No commitment
